SAP C/4HANA (C4C) Lead Consultant

Responsabilities: 

  • Requirement gathering, documentation, and leading solution scoping sessions and preparing to-be process documentation.
  • Scoping the solution in C4C for Customer Services processes such as Account and Contact Management, Service Contracts, Service Tickets, Tickets Distribution, Service Level Agreements, Email notifications, etc.
  • Perform fine-tuning activities for activity management, opportunity management, service contracts and service tickets.
  • Configure integration with OpenAir to replicate time recordings for service tickets.
  • Setup users, org. structure, SLAs and Ticket Distribution rules.
  • Prepare data templates for migrating accounts, contracts, opportunities, service contracts and service tickets.
  • Prepare test scripts and assisted business users during integration testing.
  • Provide Admin training to select customer super users.
  • Lead business requirements gathering workshops and test cycles and train business users on C4C application

Requirements:

  • 5-10 years relevant experience;
  • Demonstrated leadership
  • Experience in life cycle implementations for SAP Hybris Cloud for Customer
  • Experience integrating Hybris C4C with SAP ERP

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