- Requirement gathering, documentation, and leading solution scoping sessions and preparing to-be process documentation.
- Scoping the solution in C4C for Customer Services processes such as Account and Contact Management, Service Contracts, Service Tickets, Tickets Distribution, Service Level Agreements, Email notifications, etc.
- Perform fine-tuning activities for activity management, opportunity management, service contracts and service tickets.
- Configure integration with OpenAir to replicate time recordings for service tickets.
- Setup users, org. structure, SLAs and Ticket Distribution rules.
- Prepare data templates for migrating accounts, contracts, opportunities, service contracts and service tickets.
- Prepare test scripts and assisted business users during integration testing.
- Provide Admin training to select customer super users.
- Lead business requirements gathering workshops and test cycles and train business users on C4C application
- 5-10 years relevant experience;
- Demonstrated leadership
- Experience in life cycle implementations for SAP Hybris Cloud for Customer
- Experience integrating Hybris C4C with SAP ERP